Returns policy

International returns

Returns via our International site

We accept returns on most orders as long as the items are returned unused, in perfect condition and with all of the barcode tags intact within 28 days of purchase.

Once our warehouse have received and inspected your returned items, a refund will be processed within 7 working days, via the original payment method. However please note that if you purchased an item during our sale period it may take longer to process your refund and therefore please allow 28 days from the day the parcel is posted, for your refund to be fully processed.

For more information and instructions on how to return your item please use the following link https://service.global-e.com/section/returns-refunds

Extended Returns

Extended Returns Policy

In light of the uncertainty happening in the world right now, we want to ensure you that we are doing everything to adapt we have extended our returns period to 60 days. Please do not hesitate to contact us if you have any questions or concerns.

Online Returns Policy

Online Returns Policy

We accept returns on most orders as long as items are returned unused, in perfect condition and with all of the barcode tags intact within 28 days of purchase.

Our full Returns and Cancellation Policy is available at www.hackett.com/gb/legal-cookies?terms-purchase. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you as per our terms and conditions.

Once our warehouse have received and inspected your returned items, a refund will be processed within 7 working days, via the original payment method. However please note that if you purchased an item during our sale period it may take longer to process your refund and therefore please allow 28 days from the day the parcel is posted, for your refund to be fully processed.

Unfortunately we are unable to process any exchange request and should you require a new size, you will need to place a new order.

Although we make every effort to ensure that you receive the products ordered, please let us know if this is not the case.

For further information regarding our returns policy or any other queries, please do not hesitate to contact our customer service team at onlinestore@hackett.com or phone +44 203 4518273.