If you placed your order via Hackett's international website then please follow the instructions via the following link https://web.global-e.com/returns/portal/mZ7N
Online Returns Policy
We accept returns on most orders as long as items are returned unused, in perfect condition and with all of the barcode tags intact within 28 days of purchase.
Our full Returns and Cancellation Policy is available at www.hackett.com/gb/legal-cookies?terms-purchase. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you as per our terms and conditions.
Once our warehouse have received and inspected your returned items, a refund will be processed within 7 working days, via the original payment method. However please note that if you purchased an item during our sale period it may take longer to process your refund and therefore please allow 28 days from the day the parcel is posted, for your refund to be fully processed.
Unfortunately we are unable to process any exchange request and should you require a new size, you will need to place a new order.
Although we make every effort to ensure that you receive the products ordered, please let us know if this is not the case.
For further information regarding our returns policy or any other queries, please do not hesitate to contact our customer service team at firstname.lastname@example.org or phone +44 203 4518273.