Terms of Purchase

Legal

Welcome to Hackett Online, where you will find a range of Hackett products specially selected for our Online customers. Hackett only offers products for sale that are in stock and available for dispatch from its warehouse. Although much effort has gone into producing high quality images of our product selection, we cannot guarantee that your monitor or handset will accurately replicate the actual garment colour.

Use of the Hackett website is subject to the ‘Terms and Conditions’ of use which, unless stated otherwise, also apply to use of the Online Shop. Additionally, Online Shopping with Hackett is subject to the following ‘Terms of Purchase’ which contain important information about ordering products, payment and delivery. Hackett reserves the right to modify these Terms of Purchase ("Terms") from time to time.

In these Terms, references made to "We" and "Us" mean Hackett Ltd, and "You" means you, one of Hackett's Online Shop customers.

ACCEPTANCE OF THE CONDITIONS OF PURCHASE AND PRIVACY POLICY

Before proceeding with your purchase, you must confirm your acceptance of these Conditions by ticking the box marked “I accept the conditions of purchase and the privacy policy.” By doing so, you declare that you have read and accept, without any reservations, these conditions of purchase, and in particular that:

• You are over the age of 16 and have sufficient legal capacity to be bound by contractual terms and conditions.
• You shall not place any false, fraudulent or speculative orders.
• You are obliged to correctly provide us with your email address, postal address and/or other contact details.
• Please note that if you do not provide us with all of the required information, we will not be able to process your order.

AVAILABILITY OF SERVICE

The items offered via this website will be available in United Kingdom (except Ireland, Channel Islands and Gibraltar)

We do not deliver items to P.O. boxes. For this reason, you must provide us with the full, precise address for delivery.

VALIDITY OF THE OFFER AND AVAILABILITY OF PRODUCTS

In any event, all orders will be subject to availability. If any difficulties occur with regard to their supply or stock, you will be refunded any amounts you would have paid. We reserve the right to withdraw any product from this website at any time, without this entailing the acceptance of any type of liability on the part of Hackett London.

Availability of products

In any event, all orders will be subject to availability. If any difficulties occur with regard to their supply or stock, you will be refunded any amounts you would have paid. We reserve the right to withdraw any product from this website at any time, without this entailing the acceptance of any type of liability on the part of Hackett London.

Refusal to process orders

Although we will do everything in our power to always process all orders, exceptional circumstances may arise that require us to reject processing an order after having sent the order confirmation, and so we reserve the right to do so at any time. In any event, Hackett shall not be liable for removing any product from this website, removing or altering any material or contents of the website, or for not processing an order once we have sent the order confirmation.

PLACING YOUR ORDER

To place an order, you should be lawfully capable of entering into and forming a valid contract in accordance with English law.

• In order to make purchases through the Site, you will be requested to provide information about yourself, as indicated so that we may process your Order. You represent and warrant that the information provided by you is both valid and correct.
• Once you have chosen a product, click on the image to access the product page where information on sizing, colour options and availability will be provided. All product prices shown in the Hackett Online Shop are inclusive of VAT but do not include delivery costs, which you can select during checkout. All prices and offers remain valid as advertised from time to time.
• If you are happy with your choice, click on the "Add to Bag" button.
• You can monitor the products you have chosen by clicking on the "Shopping Bag" button at any time. You can also remove an item by clicking on the "Remove" button next to the chosen product.
• When you are ready, proceed to "Checkout" and follow instructions. Please ensure that you provide information as requested.
• Once you have confirmed your order, we will issue you with a HACKETT Order reference number, which will appear in your order confirmation. Please ensure that you save this number for reference.
• On placing an order with HACKETT, You are making an offer to Us to purchase the products selected in accordance with these Terms. Please note that we may not always be able to accept your offer (see ACCEPTANCE OF THE PURCHASE AND CONFIRMATION OF RECEPTION OF THE ORDER). All orders are subject to availability and acceptance.

ACCEPTANCE OF THE PURCHASE AND CONFIRMATION OF RECEPTION OF THE ORDER

Acceptance of the purchase must be made by clicking the button marked “End purchase”. You must then:

• Identify yourself as a registered user (if you haven’t already done so when you start the purchase procedure), or select the option to continue as a guest.
• If you choose to make your purchase as a guest, you will need to provide us with your personal details and delivery information so that we can process your order.
• If you need an invoice, we will ask you for the corresponding tax details.
• Choose the delivery method.
• Choose the payment method.
• Once you have checked the order, accept these terms and Conditions of Purchase and the Privacy Policy by clicking on the corresponding box, and then clicking on the “Purchase” option.
• Once you have accepted the purchase and made the payment, you will receive and e-mail with an identification code so that you can monitor the delivery status of your order.

We reserve the right not to accept your order. Such non-acceptance may result, for example, from the fact that a product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility set-out above.

Prices

The price of the products will be as stipulated at any given moment on www.hackett.com.

All prices are given in Pounds Sterling (GBP).

The prices included on the website include 20% VAT for United Kingdom (excepting the prices for styles for Kids of up to 14 years old, which are not subject to VAT), but do not include postage costs.

Prices may change at any time, although any such changes will not affect any orders for which we have already sent a confirmation of delivery.

Please note that our discount codes cannot be applied in sales items or with other promotions.

Payment methods

All purchases may be paid using the following means of payment:

• Cards: Visa, Visa Electron, Maestro, MasterCard and American Express
  We recommend that before making your purchase you check: (i) the validity date of your card, and (ii) the limit on the card for making purchases.
• PayPal
• Apple Pay
Klarna: https://www.hackett.com/gb/klarna-landing.html

Security during the payment process

Check that you have filled in all of the required fields correctly. Once you have finished, the information will be transmitted in an encrypted format using the SSL protocol. If you choose to pay using a card, the system will contact the bank that issued the card so that you can authorise the payment. Once the bank has confirmed authentication, the amount will be charged to the card. If your bank does not confirm authentication, the order will be cancelled. In any event, you will be informed of the result of the operation by e-mail. By making a payment with a card you confirm that it is your property. Payment by credit card will be subject to verification and authorisation procedures by the entity that issued the card, as a result of which if the entity does not authorise payment, we will not be able to process the order nor will we accept any liability for any delay or lack of delivery.

DELIVERY TIMES AND DELIVERY COSTS

All of our deliveries are made by courier service. Notwithstanding the conditions of Clause 6 regarding the availability of stock, deliveries will generally be made within a period of 4-5 working days from the day after making the order. This period may vary depending on the specific circumstances of each order, such as the availability of the chosen product or the delivery area. Also, in exceptional circumstances, this period may be altered by extraordinary situations affecting the delivery services or difficulties in delivering the goods.

Deliveries will be made from Monday to Friday. Orders will not be prepared or delivered on Saturdays, Sundays or bank holidays.

Deliveries are made from Monday to Friday from 8am until 6pm and require a signature. For this reason, you may like to nominate a secure delivery address, where someone is available to sign. If you are not available, you can contact our courier directly and arrange for an alternative delivery.

The following table shows the delivery costs and times:

Click and Collect

Our Click and Collect service is completely free. When placing your order, simply select your nearest store from the locations available (excluding outlets and concessions). Expect your goods to be delivered to that store within 4-5 working days of placing your order. Unclaimed orders will be automatically returned and refunded. Please collect your order within 14 days of delivery.

Standard delivery:

Free of charge on all orders. Delivery takes 4 - 5 working days for orders placed before 1.00pm* on working days, otherwise, the orders will take another 24 working hours. *those placed from Friday at 1pm and during weekends, will be delivered from the following Tuesday.

Express shipment is not available as Hackett London cannot guarantee the delivery in time due to the current global situation.

Please note that during sales or promotional periods, delivery times may be slightly affected and take a little longer than usual.

Please remember that the purchase must be delivered at the indicated address, within working hours.

Our in-store delivery option will be aligned with the opening hours of the selected store.

If you do not receive the order within the indicated delivery period or if you have any questions, you can contact us (Mondays to Fridays, from 8:00am to 5:00pm; on public holidays in Spain, we will remain closed: January, 1st, January, 6th, Easter, May, 1st, August, 15th, October, 12th, November, 1st, December, 6th, December, 8th and December, 25th).

Remember that items will not be sent to P.O. boxes, and it is essential that you provide us with a full and precise delivery address, which must not be located in a different country from where the purchase was made.

It is also important that you provide us with a telephone number when you make the order, so that we can get in touch with you if there were any problems with the delivery.

Impossibility of delivery

If it is not possible to make a delivery, we will get in touch with you in order to organise a new delivery. If it is not possible to make the delivery after three attempts, we will organise a return and refund you the money you have paid.

LANGUAGE OR LANGUAGES IN WHICH CONTRACTS MAY BE FORMALISED

Contracts are to be formalised in English.

CUSTOMER SERVICE

To ensure a comfortable buying experience, if you have any questions you can contact us.

Returns (right to desist)

Hackett London, allows for the possibility to cancel your order at no extra cost, if requested while still being processed, before it has been sent to the transportation company for delivery. Otherwise you will have to wait to receive the order in order to process the return. Please note that during sales, Christmas, special promotions and high demand periods, changes of delivery address or cancellation requests will not be accepted.

Once the product has been delivered, you will have thirty (30) calendar days from the reception of the order to cancel the contract and return the product you have acquired. You will have to notify Hackett within this period of your intention to cancel the contract.

Late/Repeated returns

Hackett offers a flexible returns policy to enhance your online shopping experience, however, customers returning items repeatedly or outside of the 30 days, may be refused refund at our discretion.

How do I return an item?

If you placed the order with your customer account:

Guest orders:

If you placed the order as a guest, you can manage your returns through the link that you will find in your confirmation email or through this link and follow the steps outlined above. Within a maximum of fourteen (14) days from informing Hackett of your intention to desist from or cancel the contract, Hackett will refund the amount of the purchase via the same means by which it was received.

Returns in store:

Returns are processed at the moment and refunded onto the same payment method originally used to place the order (gift card, cash, credit/debit card and PayPal).

The funds transferring time may vary depending on the payment method.

All orders placed in store and paid in cash or gift card, must be returned only in a physical store and within the same country. Those items purchased in an Outlet store can only be returned in a store of the same type, within the same country. Also in Outlet stores, returns of items purchased in full-price stores will not be accepted.

Please bear the following aspects in mind:

Please note that all products sent for delivery are checked carefully to avoid these situations. However, if you believe that the product has any faults or manufacturing defects, please contact our customer service department.

Once the return has been requested accepted, we will arrange collection of the faulty item at the agreed address and time. Within a maximum of 14 calendar days you’ll receive the refund, using the same method you used to make the payment.

Online in-store orders: All orders placed in store and paid in cash or gift card, must be returned only in a physical store and within the same country.

• Make sure the items are in the same condition as when they were received. Returns will not be allowed when the product has been used beyond opening its packaging, for products that are not in the same condition as when they were delivered, or if they have suffered any damage. Please return the item using or including all of its original packaging, together with the accompanying documentation. In any event, you must return the product together with the invoice you received when you made the purchase.
• PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. Hackett is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative or email on onlinestore@hackett.com
• You must return in the same delivery all of the items you have acquired in the same order that you wish to return.
• If you have been given a gift together with the product you wish to return, this must also be returned in the same conditions. Otherwise you will be debited the amount corresponding to the value of the gift.
• We cannot offer an exchange for the product.
• Cash on delivery returns will not be accepted.
• You can only send returns from the same country in which the order was made.
• Cash on delivery returns will not be accepted.
• Returns will not be accepted by any other means than those described in this document.
• Refunds will only be made for products that have been returned according to our returns policy.
• We will only process returns of products acquired from www.hackett.com.

If you have any doubts regarding our returns policy, you may contact us.

Products with faults or defects

Please note that all products sent for delivery are checked carefully to avoid these situations.

However, if you believe that the product has any faults or manufacturing defects, please contact us.

Once the return has been accepted, we will arrange collection of the faulty item at the agreed address and time.

Within a maximum of 14 calendar days you’ll receive the refund, using the same method you used to make the payment.

Online in-store orders:

All orders placed in store and paid in cash or gift card, must be returned only in a physical store and within the same country.

REGISTRATION AS A CUSTOMER

You may make an order by registering as a customer, creating your own account with our on-line store.

By registering as a customer with our on-line store, you will be able to enjoy discounts, see a list of your previous purchases and monitor your purchases by accessing your user account, amongst other benefits.

Make sure you provide us with a correct e-mail address so that you can properly receive any information we send you, such as order confirmations, exclusive promotions, or keeping you up to date with all of our benefits.

To register as a customer, click on the option marked “Create an account” and fill in the corresponding fields.

To access your user account, click on the options marked “Enter/Register” in “registered customers”, and enter your e-mail and password.

If you forget your password to enter your user account, you can click on the option marked “Forgotten your password?” and enter your e-mail address. We will then send you an e-mail so you can re-enter your password.

If you choose to register as a customer, you are hereby informed that any personal details you provide will be included on a file owned by Hackett Ltd., with registered address in Carretera Laureà Miró, 403-405, 08980, Sant Feliu de Llobregat – Barcelona (Spain), telephone (+34) 936.327.500 and fax (+34) 936.327.525 for the purpose of processing your orders, as well as to send you our Newsletter and other business communications by any means, including (unless you expressly deny authorisation) electronic means.

In order to be able to send you business communications by electronic means (such as our Newsletter), on registering you must tick the box indicating that you expressly authorise us to send you these communications. Every business communication you receive will include the option to refuse any further communications of this kind, by means of a free and simple procedure. You will also have the option to cancel reception of our newsletter from your own account.

In any event, you are hereby informed that you may exercise your rights to access, modify, cancel and/or oppose this information by means of your own customer account or by sending an e-mail to privacy@hackett.com.

PRIVACY POLICY

• Hackett is committed to protecting the privacy of its online Clients in providing a secure Online Shop for electronic commerce transactions.
• When ordering products from HACKETT's Online Shop, You will be asked to provide personal information including your name, delivery address, telephone number, product selections as well as payment card details. All the Personal Information provided by you will be used to process your orders and is collected with your knowledge and express authorisation upon opening an Online Shop account. Consequently, some of this information will be shared with our partners, and in particular Barclaycard Business and UPS.
• Information provided at the time of making an order will be used to process the order including payment and delivery. If you have activated the consent box, you will also receive information on our products and promotions we feel may be of interest to you.
• Your Personal information may also be used for marketing research relating to HACKETT. It will not be used for any unsolicited communication to users unless so authorised by them. HACKETT will use its best endeavours to ensure that such data is kept secure at all times. Unless required to do so by law, HACKETT will not otherwise share, sell or distribute any of the Personal information you provide to us without your consent in writing and upon request, HACKETT will remove users' personal information from its database thereby cancelling their online account.
• Upon request by sending an e-mail to: privacy@hackett.com or a letter by registered post to: Hackett (Atn. Legal Dept) Carretera Laureà Miró nº 403-405. 08980 Sant Feliu de Llobregat (Barcelona), Spain, You may access, rectify, cancel and/or request that any erroneous information concerning your Personal Data be corrected in particular in the event that your personal details change.
• Hackett, from time to time, may collect information about your usage of our website related with Hackett preferences. We will use and analyse the collected information to administer, support, improve and develop our business to provide you with the best service and this information may be shared with our partner suppliers for analytical purposes only.
• We use cookies to help keep track of your current shopping session and shopping basket content. If you do not accept cookies, you will be unable to use the Online Shop

Any further doubt, query or suggestions relating to any services provided through the Website should either be e-mailed to onlinestore@hackett.com or sent to:

Hackett Limited
Data Protection Officer
14 Savile Row
Mayfair
London
W1S 3JN
United Kingdom

The host server for this Website is located in Spain and differences are subject to the courts of England and Wales and United Kingdom data protection laws.

We trust our privacy policy demonstrates our commitment to protecting your privacy.

MODIFICATION OF DETAILS AND CANCELLATIONS

When making an order, and before confirming it, you may modify your personal details at any time. Once you have confirmed the order, you may modify the personal details provided for this order by contacting our Customer Service Department.

Remember that you may exercise your rights to access, modify, cancel and/or oppose this information by means of your own customer account or by sending an e-mail to privacy@hackett.com.

SECURITY

Hackett guarantees the privacy of the details you provide us with by means of the SSL protocol.

Your browser will indicate that you are on a secure site. You can also verify that you are on a secure site by checking that the address shown in the browser window starts with ‘https’ (instead of ‘http’).

WRITTEN COMMUNICATIONS

Any written communications sent to you will be considered as received 24 hours from having been sent by e-mail, or 3 days after the postage date stamped on any letters.

If you think that you have not received any type of written communication, you can contact us via our Customer Service Department.

APPLICABLE LAW AND VENUE

These conditions of purchase shall be governed in every respect in accordance with Spanish legislation. Without prejudice to any rights that may pertain to you as a consumer or user, in the event of any disputes arising in relation to the use of the website, you expressly waive any other legislation that may correspond to you and agree to submit any such disputes to the jurisdiction and competence of the courts and tribunals of Barcelona (Spain).

In the event of any of the terms and conditions expressed herein or any other provisions being considered invalid, illegal or unenforceable to any extent by the competent authorities, these shall be deemed severable from the remaining terms and conditions, which shall remain in full force and effect in the manner permitted by law.

SERVICE REVIEWS

Here at Hackett London. We sometimes carry out quality actions and surveys aimed at understanding the degree of satisfaction of our customers and users, and also to detect areas in which we can improve.