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Delivery Policy
Standard service
Free Standard Delivery on all orders. Delivery takes 1-2 working days, for orders placed before 1.00pm* on working days, otherwise, the orders will take another 24 working hours.
*those placed from Friday at 1pm and during weekends, will be delivered from the following Tuesday.
Bear in mind that when ordering more than one product, your purchase may be split into more than one shipment; if so, you will receive your order on different dates.
You can track your purchases and find out the estimated delivery date by accessing your order details page.
Click and collect
Our Click and Collect service is completely free.
When placing your order, simply select your nearest store from the locations available (excluding outlets and concessions). Expect your goods to be delivered to that store within 1-2 working days of placing your order.
Please collect your order within 14 days of delivery. Unclaimed orders will be automatically returned and refunded.
Please note:
- During sales or promotional periods, delivery times may be slightly affected and take a little longer than usual.
- Deliveries are made from Monday to Friday from 8am until 6pm and require a signature. For this reason, you may like to nominate a secure delivery address, where someone is available to sign. If you are not available, you can contact our courier directly and arrange for an alternative delivery.
- We do not deliver on Bank Holidays or weekends, so please bear this in mind when ordering. Bank Holiday deliveries will be delivered 2 working days later.
- Please remember that the purchase must be delivered at the indicated address, within working hours.
- Our Standard and Express delivery services are UK wide, however unfortunately we do not deliver to the Channel Islands and BFPO addresses. Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, Republic of Ireland and Northern Ireland will take longer.
- For both our delivery services you can track your order right to your doorstep, once it’s been dispatched. Just follow the link in the Dispatch Confirmation email we send you.
- If you’re a registered customer you can also track parcels through the 'My Account' section of the website.
Standard service
Free Standard Delivery on all orders. Delivery takes 1-2 working days, for orders placed before 1.00pm* on working days, otherwise, the orders will take another 24 working hours.
*those placed from Friday at 1pm and during weekends, will be delivered from the following Tuesday.
Bear in mind that when ordering more than one product, your purchase may be split into more than one shipment; if so, you will receive your order on different dates.
You can track your purchases and find out the estimated delivery date by accessing your order details page.
Click and collect
Our Click and Collect service is completely free.
When placing your order, simply select your nearest store from the locations available (excluding outlets and concessions). Expect your goods to be delivered to that store within 1-2 working days of placing your order.
Please collect your order within 14 days of delivery. Unclaimed orders will be automatically returned and refunded.
Please note:
- During sales or promotional periods, delivery times may be slightly affected and take a little longer than usual.
- Deliveries are made from Monday to Friday from 8am until 6pm and require a signature. For this reason, you may like to nominate a secure delivery address, where someone is available to sign. If you are not available, you can contact our courier directly and arrange for an alternative delivery.
- We do not deliver on Bank Holidays or weekends, so please bear this in mind when ordering. Bank Holiday deliveries will be delivered 2 working days later.
- Please remember that the purchase must be delivered at the indicated address, within working hours.
- Our Standard and Express delivery services are UK wide, however unfortunately we do not deliver to the Channel Islands and BFPO addresses. Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, Republic of Ireland and Northern Ireland will take longer.
- For both our delivery services you can track your order right to your doorstep, once it’s been dispatched. Just follow the link in the Dispatch Confirmation email we send you.
- If you’re a registered customer you can also track parcels through the 'My Account' section of the website.