Returns Policy

Online Returns Policy

We accept returns on most orders as long as items are returned unused, in perfect condition and with all of the barcode tags intact within 30 days of receipt.

We accept returns on most orders as long as items are returned unused, in perfect condition and with all of the barcode tags intact within 30 days of receipt.

Unfortunately we are unable to process any exchange request and should you require a new size, you will need to place a new order.

The return label you received with the order is exclusively for drop-off in the mailbox at your local post office. If you need a label for a larger box, you can request a home pickup or contact us directly for assistance.

Although we make every effort to ensure that you receive the products ordered, please let us know if this is not the case.

For further information regarding our returns policy or any other queries, please do not hesitate to contact our customer service team at onlinestore@hackett.com or phone +44 203 0066349

Online Account Holders

You can only send returns from the same country in which the order was made.

Create a Return using your own account:

1. Enter your Personal Area, locate the order you want to return and click on the link "Make return". To log in to your customer account, CLICK HERE.

2. From the link "Request return" you will reach our courier’s website. Submit your order number and delivery address postcode. Bear in mind these fields are case-sensitive, hence we recommend you to copy and paste them from the delivery details in the order page.

3. Choose the items you want to return and the return method: you can either take the parcel to a collection point or schedule the collection at home. Fill in the form in order to generate the returns label. Download and print the label and stick it on the box. Remember that each box needs its own label and delivery note. If you need more than one, print out copies of the delivery note and repeat these steps to get as many labels as you need.

4.Prepare the items for shipment in its original box or in another cardboard box, including the confirmation of the order that you should have received via email or the invoice that you will find in the parcel. Seal the box properly.

5. If you are not home when the courier calls, you will need to contact them to schedule a new collection time.

Guest Orders

You can only send returns from the same country in which the order was made.

Create a return as a guest: If you placed the order as a guest, you can manage your returns through the link that you will find in your confirmation email or through this link and follow the steps outlined above.

Store Returns

To return the item to a store, all you need to do is take the goods, along with any invoice, to your nearest Hackett store and they will be able to process a full refund for your order via the original payment method.

Unfortunately online orders cannot be returned to outlets, franchise, concession stores or in stores in other countries. To locate your nearest store you can use our store locator page https://stores.hackett.com

*please note that when returning items in store you do not have to follow the process listed above, if you have already created an online return (using the details above) but wish to return the item in store then please advise us as soon as possible.